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Terms & Conditions

Last updated on 25-08-2024 15:19:33

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between TRAVEL EMPOWERS, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

  • To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.
    The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
  • You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
    You agree to pay us the charges associated with availing the Services.
    You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
  • You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
    You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
  • You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
  • Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
    These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
  • All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in KALIMPONG KHASMAHAL, West Bengal
    All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

QUOTE, RATES & VARIATIONS
Our quotation system accesses both real-time (dynamic) and static pricing depending on our suppliers. It is not uncommon for suppliers—such as airlines, cruise liners, or hotels—to alter, withdraw, or sell out of advertised rates or promotions without prior notice. If the quoted price, inclusions, or rates vary before your booking is confirmed and payment processed, we will notify you of any such changes. You may choose to cancel the booking request at this stage without any penalty.

Please note that once a booking is confirmed and payment is received, newly released promotions or discounts cannot be applied retrospectively. We reserve the right to vary the final price in the event of changes in exchange rates, supplier pricing, taxes, or other regulatory factors prior to full and final payment.

In cases where a price increase occurs due to currency fluctuations, tax revisions, or supplier-imposed changes, the client is obligated to pay the difference. Rates quoted are specific to the travel product at the time of quotation and may change based on availability and other market conditions without prior notice.

PAYMENT & DEPOSIT
Standard Bookings (Travel beyond 60 days):
A 50% deposit is required at the time of booking confirmation.

The remaining balance is due 45 days prior to travel or by the due date mentioned in the invoice, whichever is earlier.

Payments may be made via bank transfer, credit/debit card (note: card processing fees may apply).

Final travel documents and confirmations will only be issued once the total payment is received.

Failure to pay the balance by the due date will result in automatic cancellation of the booking and forfeiture of the deposit. We reserve the right to auto-debit the balance from the card provided.

Festive Season Bookings (20th December – 5th January / Diwali Trips):
A non-refundable 25% deposit is required at the time of confirmation.

Final payment is due 60 days prior to departure.

This deposit is only refundable if the tour is not operational or the dates are not confirmed by us.

Payment Terms Summary:
50% deposit upon confirmation of bookings/services via email or status chart.

Remaining balance due 45 days before departure or as per the invoice due date.

We strongly recommend that all clients obtain comprehensive travel insurance, especially when traveling to India.

CANCELLATION & REFUNDS
All cancellations must be communicated in writing to our office during working hours on working days. If the booking form has been signed by one or more individuals on behalf of a group, written communication from the signatory will be considered valid for the entire group.

The effective date of cancellation will be the date on which the written notice is received at our office. In case of cancellations, any amount already spent by the Company on flight bookings, visa processing, medical insurance, and administrative charges will be non-refundable and additionally payable by the client.

For bookings involving third-party services, their specific cancellation policies will apply, along with any service and communication fees charged by us.

Please note: Cancellations can be due to any reason (including personal issues such as illness, death, legal restrictions, or documentation problems), and standard cancellation rules will apply uniformly.

Cancellation Charges:
More than 45 days prior to arrival: 15% of the tour/service cost

30 to 44 days prior to arrival: 50% of the tour/service cost

15-29 days prior to arrival: 75% of the tour/service cost

Less than 15 days prior to arrival: 100% of the tour/service cost (no refund)

Non-Refundable Periods:
All bookings during Christmas & New Year (20 Dec – 05 Jan) and Diwali Festival Trips are non-refundable under any circumstances.

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Jennifer K
Pure Bhutan April’24

 I just finished an incredible tour of Bhutan with my husband, and Travel Empowers truly delivered one of the best and most reasonably priced trips we’ve ever taken. The tour was packed with so many inclusions, and our group was amazing—I’ve made friends for life. Our tour guide was my knight in shining armor, especially when I wasn’t feeling well one day. He went above and beyond to ensure I was okay and even suggested the perfect food to help me recover. A huge thank you for such an unforgettable adventure!

Meredith P
Pure Bhutan tour April’24

My Bhutan tour with Travel Empowers was an extraordinary experience! The guide was very knowledgeable and passionate, making every moment memorable. The camping crew was exceptional, ensuring our comfort and adding a special touch to the adventure. I truly loved every aspect of the trip and highly recommend it to anyone seeking a genuine and enriching Bhutan experience.

Sean R
 Pure India tour Feb’24

I’ve dreamed of visiting India for ages, and booking this holiday was everything I hoped for and more. The tour was flawless, and the tour leader went above and beyond in every way possible. This was my first experience with Travel Empowers, and I absolutely loved it. I’ll definitely recommend this tour and the company to all my friends and family. Thank you for an unforgettable time!

Naomi T
PURE NEPAL TOUR FEB ‘24

ust wrapped up the Pure Nepal tour and wow, what an adventure! Our tour leader was a walking encyclopedia of knowledge and made every moment unforgettable. Travel Empowers nailed it with their commitment to sustainability and giving back to local communities – it felt amazing to be part of something so positive. The whole trip was super fun and inspiring. Can’t wait for my next adventure with you guys!

Susan B
Spirit of India and Nepal March ‘24

I just returned from the Spirit of India and Nepal tour, and it was a dream come true! Our tour leader was an absolute gem, guiding us through the vibrant cultures and breathtaking landscapes with ease. Travel Empowers truly lives up to its name – their ethos of sustainability and giving back to communities shone through every part of the journey. It felt so good knowing our adventure was making a positive impact. Kudos to the entire team for creating such a magical and meaningful experience!

 Matthijs K
Pure India Jan ‘24

We loved that all our guides were locals with personal connections to the cities we visited. Their insights and stories added so much depth to our journey. It was incredibly convenient that all entrance fees and tickets were included in the package. Not having to wait in queues saved us a lot of valuable time. Unlike previous tours where hidden costs piled up, we appreciated your transparent approach. The upfront pricing made budgeting much easier for us. The itinerary struck a perfect balance between popular tourist cities and quieter, more serene places, allowing us to experience both sides of India.The accommodations were exceptional, especially the heritage hotels which offered a unique charm and character that we preferred over Western-style hotels. A special mention goes to our driver, Mr. Neghi. His friendly demeanor, openness, and exceptional care made our journeys safe and enjoyable. We truly felt at ease with him behind the wheel.We will definitely miss the delicious Indian food! It was a culinary delight at every meal. Thank you for your meticulous planning and flexibility in tailoring the trip to our preferences. Knowing that we could reach out to you at any time with questions or requests added an extra level of comfort throughout our travels.

 Valerie T
 Spirit Of India and Nepal March’24

I have just had the experience of a lifetime in India and Nepal with Travel Empowers. Such knowledgeable guides, attention to detail and terrific fun made memories I will never forget. If you consider going to India, use these guys, the best there is!!! Empower yourself!!!

Claire M

Spirit of India and Nepal March ‘24

I have been lucky enough to travel with these guys twice, and honestly would not consider using anyone but Travel Empowers for a trip to India, Nepal, or Bhutan. Their sustainable ethos, giving back to local communities and engaging with local enterprise fits exactly with my personal requirements, enhancing the whole travel experience. The attention to detail is second to none, every trip is bespoke and truely build around you so you can be as busy or as laid back as you wish. Cut the budget with back-packer hotels, or push the boat out in luxury spas, it’s up to you!

Thomas R

Spirit of India and Nepal March ‘24

As an older traveler, I was initially apprehensive about embarking on such an extensive trip. However, from the moment I booked with Travel Empowers, all my worries were put to rest. The entire team, especially our tour leader Nishi, went above and beyond to ensure that every aspect of the trip was perfect.

Nishi’s warmth, knowledge, and attentiveness made the journey truly special. She was always there to assist, answer questions, and share fascinating insights about the rich cultures and histories of both India and Nepal. Her passion and enthusiasm were contagious, making every moment of the trip enjoyable and enriching.
The highlights of India, from the awe-inspiring Taj Mahal to the vibrant streets of Jaipur, were beyond my wildest dreams. In Nepal, the serene beauty of the landscapes and the spiritual atmosphere of places like Boudhanath Stupa left a profound impact on me. Each destination was thoughtfully chosen and offered unique experiences that I will cherish forever.
The accommodations were comfortable and welcoming, providing the perfect blend of luxury and local charm. The itinerary was well-paced, allowing for both exploration and relaxation, which was particularly appreciated given my age.

Michael P

Pure Nepal Feb’24

I had an amazing time traveling in Nepal with you! The trip was perfectly organized and executed with impressive efficiency. Every detail was taken care of, allowing me to fully enjoy the stunning landscapes and rich culture of Nepal. The team went above and beyond to ensure a memorable experience, and our tour leader’s knowledge and dedication were exceptional.

Elizabeth H

Pure Nepal Feb ‘24

I had an absolutely wonderful time travelling in Nepal! The journey was flawlessly organized, and every moment was filled with awe and adventure. From the majestic Himalayas to the serene temples, each destination was breathtaking. Our tour leader was fantastic, offering insightful knowledge and ensuring everything went smoothly.
This trip was truly a dream come true and an unforgettable experience. Thank you, Travel Empowers, for an incredible adventure!

Sarah D

Pure India Dec’ 23

I was looking for a trip that would offer both adventure and cultural immersion. The India tour with Travel Empowers exceeded all my expectations. From the moment I booked, the professionalism and attention to detail were evident. Our tour leader G was exceptional. His knowledge of India’s history, culture, and traditions was extensive, and his passion for sharing this knowledge made the journey all the more enriching
The vibrant markets, delicious cuisine, and warm hospitality of the locals added to the richness of the experience. This trip was truly life-changing for me. It offered a perfect blend of relaxation and exploration, allowing me to connect deeply with the culture and beauty of India. The accommodations were comfortable and charming, and the itinerary was well-paced, ensuring we had ample time to savour each destination. I wholeheartedly recommend Travel Empowers to anyone seeking a transformative travel experience.